After the order is delivered, the store marks it delivered and the system records the delivery time.
VOWIRA Purchase Assurance
Eligible returns within 30 days after delivery
Fine jewelry needs real inspection time. The return window starts after delivery is confirmed, so buyers can check the piece at home.
How It Works
Fine jewelry needs real inspection time. The return window starts after delivery is confirmed, so buyers can check the piece at home.
The customer order page shows the return request entry and deadline.
After 30 days, the button disappears and the backend rejects new return requests.
Return Conditions
This is not an unconditional return promise. Rules stay clear before checkout to reduce support disputes.
- 01 The item must be unworn, unaltered, and without visible signs of use.
- 02 Original packaging, certificates, accessories, and gifts must be kept together.
- 03 Custom, engraved, final-sale, or hygiene-sensitive items may be excluded.
- 04 After approval, return shipping follows the support team instructions.
Special Cases
Lower purchase risk without unclear promises
After delivery is confirmed, the order page shows the return deadline. Once the window expires, the return button is no longer available. Damaged, defective, or incorrect items can still be handled by support.
- 01 Damaged, defective, or incorrect items are handled separately from ordinary dissatisfaction returns.
- 02 Orders with a submitted request show the request status and cannot be submitted again.
- 03 The final refund depends on item condition, order amount, and return review result.