Shipping Policy

1. Order Processing and Quality Control

Processing begins after payment review and order confirmation. Processing time is not the same as delivery time. Before dispatch, VOWIRA may verify the product record, selected options, supplier availability, customer address, payment status, fraud-screening status, packaging needs, and quality-control requirements.

• In-stock or ready-to-ship items may process faster than made-to-order, customized, resized, engraved, high-value, or special-source items.
• Quality control may include checking product identity, visible condition, stone setting, metal color, size, certificate or material-document availability, packaging, and obvious mismatch issues.
• If an item fails quality control, becomes unavailable, or requires confirmation, support may contact you before shipment or offer an available resolution.
• Orders placed during weekends, holidays, promotions, peak seasons, severe weather, supplier holidays, or carrier disruptions may require additional processing time.

2. Shipping Destinations

VOWIRA may support shipment to the United States, Europe, the United Arab Emirates, and other selected regions where checkout and carrier service are available. Destination availability can change based on carrier routes, customs restrictions, product type, value, payment risk, sanctions rules, and local delivery capability.

• If checkout does not offer shipping to your destination, contact support before placing an order.
• Some destinations, remote areas, islands, PO boxes, parcel lockers, freight forwarders, military addresses, hotels, or temporary addresses may have limited delivery options.
• High-value parcels may require signature, identity verification, insurance handling, or delivery to a physical address rather than a PO box or locker.

3. Delivery Estimates

Delivery estimates are provided for planning and are not a guarantee unless VOWIRA expressly states a guaranteed service in writing. Estimated timelines may include separate processing and transit components.

Carrier transit begins only after the parcel is accepted and scanned by the carrier. Tracking activation may lag behind shipment creation.

• Processing time can be affected by product availability, custom work, quality control, address review, payment verification, support confirmation, and packaging.
• Transit time can be affected by carrier capacity, export processing, import customs, local delivery handoff, security screening, weather, strikes, holidays, remote area routing, and destination restrictions.
• If we advertise or confirm a specific shipping timeframe and later determine that we cannot ship within that timeframe, we will provide a delay notice and available options as required by applicable law.

4. Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout. Address issues are one of the most common causes of delivery delay, return-to-sender, failed delivery, and additional carrier fees.

• Use the recipient’s full legal or delivery name, phone number, street address, apartment or unit number, city, state/province, postal code, and country.
• For international orders, enter the address in English or in the format required by the destination carrier if requested.
• If you notice an address mistake, contact support immediately. Address changes may not be possible after fulfillment starts or after carrier handoff.
• VOWIRA is not responsible for delays, loss, return fees, customs issues, or failed delivery caused by incorrect, incomplete, restricted, or undeliverable addresses provided by the customer.

5. Tracking Information

When a parcel is dispatched, VOWIRA will provide tracking information when available. A tracking number may be created before the carrier performs the first scan. During international shipping, tracking may pause while the parcel is waiting for export, customs, airline uplift, import clearance, or local delivery handoff.

• If tracking shows no movement immediately after dispatch, allow time for the first carrier scan.
• If tracking pauses for several business days, contact support and we can review available carrier information.
• Carrier websites, local postal partners, and destination-country tracking portals may show different levels of detail.
• Support can help interpret tracking status, but carrier scans and final delivery records are controlled by the carrier.

6. Customs, Duties, Taxes, and Import Rules

International shipments may be subject to customs inspection, import duties, taxes, VAT/GST, brokerage fees, disbursement fees, remote area fees, or other charges imposed by destination authorities or carriers.

• Unless checkout expressly states that duties and taxes are prepaid or included, the customer is responsible for destination import charges and customs compliance.
• Customs authorities may request identity information, tax number, proof of payment, product description, invoice, or additional documentation.
• VOWIRA cannot control customs clearance speed, duty assessment, tax decisions, border inspection, seizure decisions, or local delivery restrictions.
• Refusing to pay duties, taxes, or customs fees may result in delay, abandonment, destruction, return-to-sender, additional fees, or loss of refund eligibility for shipping and related costs.

7. Delayed Shipments

If shipment or delivery is delayed, VOWIRA will review the order stage, product availability, quality-control status, carrier status, customs status, and customer communication history.

For orders subject to U.S. mail, internet, or telephone order rules, sellers should have a reasonable basis for shipping representations. If shipment cannot be made within the promised time, or within the applicable default period when no time is stated, customers may need to receive a delay notice and the choice to consent to the delay or cancel for a prompt refund for unshipped goods, as required by applicable law.

• Pre-shipment delay may be caused by supplier confirmation, quality-control failure, stock change, custom production, address verification, payment review, or support confirmation.
• In-transit delay may be caused by carrier routing, customs, weather, holidays, airline capacity, security inspection, local delivery backlog, or incorrect address details.
• If a delay materially affects your order, contact support with the order number so we can review available options.

8. Failed Delivery, Refused Parcels, and Return to Sender

A parcel may fail delivery if the address is incorrect, the recipient is unavailable, customs fees are unpaid, identity verification is not completed, delivery attempts are missed, the parcel is refused, or local carrier requirements are not met.

• If a parcel is returned to sender, VOWIRA will review the reason, parcel condition, carrier charges, customs charges, and whether reshipment is possible.
• Reshipment may require updated address information, additional shipping fees, duty/tax payment, or customer confirmation.
• Refunds for refused, abandoned, unclaimed, or returned parcels may exclude original shipping, return shipping, customs charges, carrier fees, payment processing differences, and non-returnable item costs where permitted by law.

9. Lost Packages

If tracking suggests a parcel may be lost, VOWIRA may open or request a carrier investigation. Investigation timing depends on the carrier, destination, shipping method, insurance, customs status, and local postal process.

• Customers should contact support if tracking has not updated for an unusual period or if the carrier marks a parcel delivered but the customer cannot locate it.
• For marked-delivered claims, check household members, reception desks, mailrooms, lockers, neighbors, local post offices, building security, and carrier delivery photos or GPS details where available.
• A replacement, refund, claim filing, or other remedy may depend on carrier investigation results, insurance rules, signature status, address accuracy, delivery evidence, and applicable law.

10. Damaged Packages

If a parcel arrives visibly damaged, photograph the outer box, inner packaging, shipping label, item, certificate or card if relevant, and any visible product damage before discarding packaging.

• Contact support as soon as possible after delivery with your order number and evidence.
• Keep all packaging materials until the issue is resolved, because carriers or insurers may require inspection.
• Do not repair, resize, clean, polish, or alter a damaged item before support reviews the evidence, as this may affect claim handling.

11. Split Shipments and Partial Fulfillment

Some orders may ship in separate parcels because items come from different sources, require different quality-control steps, have different preparation times, or are subject to separate carrier restrictions.

• If an order is split, each parcel may have its own tracking number and delivery schedule.
• Partial shipment does not automatically cancel the remaining items unless support confirms cancellation or another resolution.
• If an item cannot be fulfilled after part of an order ships, VOWIRA will contact you with the available options for the unshipped item.

12. High-Value and Custom Orders

High-value, customized, certificate-related, or special-source jewelry may require extra handling before dispatch. This can include supplier confirmation, pre-shipment photos when available, certificate or material-document verification, reinforced packaging, insurance review, and signature delivery.

• Support may contact you to confirm size, engraving, recipient details, address, or delivery requirements before dispatch.
• High-value parcels may require adult signature, identity verification, or pickup from a carrier facility.
• For eligible high-value or custom orders, customers may request available pre-shipment photos before carrier handoff. Availability depends on product source, workshop process, timing, and support confirmation.

For urgent events, weddings, travel, gifts, or fixed deadlines, contact support before checkout. Do not rely on estimated delivery alone for time-sensitive jewelry orders.