Return & Refund Policy

1. Order Cancellation Before Fulfillment

You may contact VOWIRA support to request cancellation before fulfillment starts. We will check the order status, payment status, product source, and preparation stage before confirming whether cancellation is still possible.

• If the order has not been confirmed with a supplier, workshop, warehouse, or fulfillment partner, we will usually cancel and refund the order through the original payment method.
• If the order is already in production, customization, resizing, engraving, packaging, export processing, or carrier handoff, cancellation may no longer be available.
• If we cannot fulfill an order because the item is unavailable, fails quality control, cannot ship to the destination, or cannot be replaced within a reasonable time, we will contact you with the available resolution, which may include cancellation and refund.
• Payment authorization, fraud review, and address verification do not guarantee that fulfillment has started. Please contact support quickly if you need to change or cancel an order.

2. Standard Return Window

For eligible non-custom items, you should contact VOWIRA support within 14 calendar days after delivery to request a return authorization. The return must be shipped within the timeframe provided by support after approval.

The delivery date is generally based on carrier tracking. If tracking is unavailable or disputed, we may use the best available delivery evidence, such as carrier records, signed delivery confirmation, local courier notice, or customer communication.

Do not send an item back before receiving return instructions. Jewelry returns require traceable packaging, inspection handling, and correct return destination confirmation.

3. Eligible Return Conditions

To qualify for a standard return, the item must be received by VOWIRA or the approved return destination in a condition that allows resale as new, unless the return is due to a confirmed quality issue or wrong item.

• The item must be unused, unworn, unwashed, clean, undamaged, and free from perfume, lotion, smoke, chemicals, scratches, deformation, missing stones, altered settings, or signs of wear.
• Original packaging, jewelry box, pouch, tags, warranty card, certificate, grading report, material document, gift item, accessory, and protective materials must be included if provided with the order.
• The item must not have been resized, repaired, polished, plated, engraved, altered, or modified by anyone after delivery unless VOWIRA authorized the action in writing.
• The return parcel must be packed securely to prevent loss, crushing, moisture damage, stone loosening, chain tangling, or packaging damage during transit.

4. Items That Are Not Returnable or Have Limited Return Eligibility

Certain jewelry products have limited return eligibility because they are customized, hygiene-sensitive, materially altered for the customer, or difficult to resell as new once opened or worn.

• Custom, personalized, engraved, resized, made-to-order, special-order, non-standard-size, custom-stone, custom-metal, custom-plating, custom-chain-length, custom-ring-size, or bespoke items.
• Earrings, body jewelry, piercing jewelry, and other hygiene-sensitive items after opening, try-on, wear, or removal from sealed packaging, except where required by law or where a confirmed issue exists.
• Final-sale items, clearance items, gift cards, digital items, complimentary gifts, packaging-only items, and items explicitly marked non-returnable before purchase.
• Items damaged by normal wear, misuse, improper storage, impact, water, chemical exposure, perfume, lotion, cleaning agents, ultrasonic cleaners, plating wear, personal repair, or unauthorized alteration.
• Items missing certificates, reports, tags, packaging, accessories, or other original materials when those materials were included in the shipment.

5. Quality Issues, Wrong Items, and Missing Items

If you believe your order arrived damaged, defective, incorrect, incomplete, or materially different from the confirmed order details, contact support as soon as possible after delivery.

• Provide your order number, delivery date, a description of the issue, clear photos or video of the item, packaging, shipping label, certificate or card if relevant, and any visible damage.
• For damaged parcels, keep all packaging materials until support confirms that carrier investigation or insurance documentation is complete.
• For wrong item or missing item claims, we may compare your evidence with product records, packing records, supplier records, quality-control photos, warehouse records, package weight, and carrier documentation.
• If a quality issue, wrong item, or missing item is confirmed, VOWIRA may offer repair, replacement, exchange, partial refund, full refund, missing item shipment, or another appropriate remedy depending on the circumstances and applicable law.

6. Return Authorization Process

All returns require authorization. This helps protect both the customer and VOWIRA by ensuring the parcel is sent to the correct destination, handled with the correct inspection notes, and associated with the correct order.

• Contact support with the order number, account email, item name, reason for return, and supporting photos or video when relevant.
• Wait for written return approval and return instructions before shipping the item back.
• Use a trackable shipping method and keep the receipt and tracking number until the return is fully resolved.
• Do not include unrelated items, cash, personal documents, or other valuables in the return parcel.
• VOWIRA is not responsible for unauthorized returns, parcels sent to the wrong address, parcels without tracking, or items lost before arrival at the approved return destination.

7. Inspection After Return Arrival

After the return parcel arrives, VOWIRA or its designated inspection partner will inspect the item, packaging, accessories, certificates, and documents. The inspection determines whether the return matches the approved request and whether the item meets the required condition.

• If the return is approved after inspection, we will process the eligible refund, exchange, replacement, or store credit according to the agreed resolution.
• If the item shows wear, damage, missing materials, alteration, or mismatch with the approved request, the refund may be reduced, refused, or converted to another resolution where permitted by law.
• If an item is suspected to be substituted, counterfeit, altered, or materially different from the shipped item, VOWIRA may pause the refund while investigating the order, return parcel, and available evidence.

8. Refund Timing and Method

Approved refunds are generally issued to the original payment method. Refund timing depends on inspection completion, payment provider processing, card issuer processing, banking rules, fraud review, and any required dispute resolution steps.

• After approval, VOWIRA will initiate the refund as promptly as practical through the payment channel used for the order unless another method is required or agreed.
• Original shipping charges, expedited shipping, gift wrapping, insurance, duties, taxes, payment processing differences, and return shipping may be non-refundable unless required by law or unless the return is due to a confirmed VOWIRA error.
• If only part of an order is returned, refunds apply only to the approved returned item(s) and eligible associated charges.
• Currency conversion, bank fees, card issuer timing, and payment provider rules may affect the final timing or amount received by the customer.

9. Return Shipping, Duties, and Taxes

Unless the return is caused by a confirmed VOWIRA error, confirmed wrong item, confirmed quality issue, or mandatory law, customers are generally responsible for return shipping costs, packaging, insurance, customs paperwork, and safe return delivery.

• Use secure packaging and a trackable carrier. High-value jewelry should be insured where available.
• International returns may require customs forms. Incorrect declarations can cause delays, duties, seizure, or return-to-sender events.
• Import duties, taxes, brokerage fees, remote area fees, and customs charges are controlled by authorities and carriers. Refundability of those charges depends on local rules and carrier/customs processes.
• If a return parcel is refused, lost, damaged, seized, abandoned, or returned because instructions were not followed, the refund may be delayed or unavailable.

10. Exchanges, Replacements, and Store Credit

Where available, VOWIRA may offer an exchange, replacement, repair, or store credit instead of a refund. Availability depends on stock, product source, size, customization status, inspection results, destination, and applicable law.

• Size exchanges may not be available for custom sizes, engraved items, resized items, or made-to-order jewelry.
• Replacement items may require new preparation, quality control, supplier confirmation, or shipping time.
• Store credit, if offered and accepted, may be subject to expiration, region, currency, or account restrictions disclosed at the time of issue.

11. Chargebacks, Abuse, and Fraud Prevention

VOWIRA reserves the right to investigate suspected return abuse, false claims, item substitution, altered evidence, stolen payment methods, repeated chargeback misuse, or activity that threatens the safety of customers, carriers, payment systems, or business operations.

• If a payment dispute or chargeback is opened, refund processing may be paused while the payment provider reviews the dispute.
• Customers should not return items and initiate a chargeback for the same issue without allowing the normal support process to proceed.
• We may retain records reasonably necessary to document transactions, defend claims, comply with law, prevent fraud, and protect legitimate rights.

12. Regional Consumer Rights

For eligible consumers in the European Union, distance-selling rules may provide a 14-day withdrawal period for many online purchases. Exceptions may apply, including for goods made to the customer’s specifications or clearly personalized, sealed hygiene goods after unsealing, and other categories recognized by law.

For customers in other regions, local consumer protection laws may provide rights related to faulty goods, delayed shipment, cancellations, refunds, or unfair terms. This policy does not limit mandatory rights that cannot legally be waived.

Before buying custom jewelry, engraved jewelry, resized rings, special sizes, hygiene-sensitive jewelry, or high-value items, contact support if you need written confirmation of return eligibility for that exact item.